FAQ
Do you accept international orders?
Yes. We accept international orders and ship anywhere in the world.
Payment and Shipping
Purchases can be made using your credit card. You will receive an email receipt immediately after your purchase. The security of our users' financial transactions is extremely important to us and we are 100% committed to protecting your information. For this reason, we use Wix Payments, which complies with the Payment Card Industry Data Security Standards (PCI DSS). There are no shipping fees....in other words shipping is free.
Secure Ordering & Payment Options
The security of our users' financial transactions is extremely important to us and we are 100% committed to protecting your information. For this reason, we use Wix Payments, which complies with the Payment Card Industry Data Security Standards (PCI DSS).
Returns & Refunds
Realm watches can be returned for a full refund within ten (10) days of purchase. The watch must be returned in new condition to obtain a full refund. You are responsible for the shipping cost and risks of returning items to us. We are not responsible for goods damaged or lost in return shipment. We are unable to to issue a refund without actual receipt of the goods or proof of received return delivery.
Privacy Policy
We use the order Information that we collect generally to fulfil any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations).
Additionally, we use this Order Information to:
-
Communicate with you.
-
Screen our orders for potential risk or fraud.
-
When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
SHARING YOUR PERSONAL INFORMATION
We do not share your information with third parties. Your information will be used by Real Watches and or any ot its affiliated companies or organizations. We do not sell your information to anyone. Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful requests for information we receive, or to otherwise protect our rights.
Contact Us
If you have any questions about our Returns and Refunds policy, please contact us by visiting the contact page on our website::